Effective Date: August 1, 2024
Welcome to The Candy Lab! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
1. General
These Terms and Conditions (“Agreement”) govern your use of The Candy Lab (“Website”). Please read the terms carefully. By using this Website or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Eligibility
By using our Website and placing orders, you represent that you are at least 18 years of age or have the legal authority to engage in a contract. If you are under 18, you must have parental or guardian consent to use this site and make purchases.
3. Products and Services
We offer various types of candy and confectionery items for sale. Product descriptions and images are provided for informational purposes only. While we strive to provide accurate details, there may be minor variations in color or appearance.
We reserve the right to modify or discontinue products without prior notice.
4. Pricing and Payment
All prices are listed in CAD and include applicable taxes unless stated otherwise. Prices are subject to change without notice.
Payments must be made at the time of purchase using the payment methods available on the Website (credit card, debit card, digital wallets, etc.).
The Candy Lab is not responsible for any additional charges incurred by your payment provider, such as foreign transaction fees.
5. Order Processing and Shipping
Once an order is placed, you will receive an email confirmation with the order details. Processing times may vary depending on product availability.
Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays, holidays, or natural disasters.
We are not responsible for delays or damages caused by shipping carriers.
6. Returns and Refunds
Due to the perishable nature of candy products, all sales are final. We do not accept returns or exchanges unless the product is damaged or defective upon arrival.
If you receive a damaged or defective product, please contact us within 14 days of receipt with your order number and photos of the damage for a replacement or refund.
Refunds (if applicable) will be processed to the original payment method.
7. User Accounts
To make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login information.
You agree to provide accurate, complete information during registration and to update your details if necessary.
We reserve the right to suspend or terminate any account that violates these Terms and Conditions.
8. Privacy Policy
Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Intellectual Property
All content on this Website, including text, images, logos, and designs, is the property of The Candy Lab and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without our express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, The Candy Lab will not be liable for any damages (including, but not limited to, direct, indirect, incidental, or consequential damages) arising from the use of this Website or the purchase of products from us.
11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Canada. Any disputes shall be resolved in the courts of Canada.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the date at the top will indicate the most recent revision. Continued use of the Website following such changes constitutes your acceptance of the updated terms.