Effective Date: August 1, 2024
At The Candy Lab, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from The Candy Lab (“Website”).
1. Information We Collect
We collect various types of information when you interact with our Website. This includes:
a. Personal Information
When You Purchase: Name, shipping address, billing address, email address, phone number, and payment information (credit card number, expiration date, etc.).
When You Create an Account: Username, password, and email address.
When You Subscribe to Our Newsletter: Email address.
b. Non-Personal Information
Browsing Information: IP address, browser type, device information, referring/exit pages, and date/time stamps.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to track your interaction with our Website and improve your browsing experience.
2. How We Use Your Information
We may use the information collected for the following purposes:
Order Fulfillment: To process and ship your orders, send order confirmation and tracking details, and handle customer service inquiries.
Communication: To respond to your inquiries, send promotional emails (if opted in), and notify you of important changes to the Website or services.
Improvement of Services: To analyze site usage, improve the user experience, and tailor content and marketing to your preferences.
Legal Compliance: To comply with applicable laws, regulations, or legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
Service Providers: We may share information with third-party service providers who assist with payment processing, shipping, and other essential services. These providers have access to the information necessary to perform their functions but are prohibited from using it for other purposes.
Legal Requirements: We may disclose your personal information if required by law, to comply with legal processes, or in response to government requests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on our Website by:
Enabling Essential Features: Such as maintaining your shopping cart and ensuring secure account login.
Improving Performance: Gathering information about your visit to help us improve our website performance and functionality.
Personalizing Advertising: Using third-party advertising cookies to serve targeted ads based on your browsing behavior.
You can control cookie settings through your browser, though disabling cookies may limit your ability to use certain features of the Website.
5. Data Security
We take reasonable precautions to protect your personal information from loss, theft, and unauthorized access, use, or disclosure. This includes implementing industry-standard encryption for payment transactions and limiting access to your information to only authorized personnel.
However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
7. Your Choices and Rights
You have certain rights regarding your personal information:
Access and Correction: You may access and update your personal information through your account settings or by contacting us directly.
Marketing Preferences: You may opt-out of receiving promotional emails by following the unsubscribe link in the emails or adjusting your account settings.
Cookies Control: You can manage cookies through your browser settings as described in the section on cookies.
8. Children’s Privacy
Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will delete it as required by law.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised date. Continued use of the Website following such updates constitutes your acceptance of the revised Privacy Policy